Tier 2 Support

Help Desk Support – Level 2

Our client is seeking a full-time, permanent Level 2 Help Desk Support Technician with a minimum 5 years experience in Corporate IT or Help Desk providing Tier 1 and 2 support to end users for workstations, laptops, phones, mobile devices and network infrastructure related issues.  The successful candidate will be based in Portage La Prairie, MB (or Winnipeg, if willing to commute, daily, to Portage La Prairie).  Some relocation assistance is being offered.

How can you stand out? Well, If You…

  • Have at least 5 years experience providing Tier 1 and 2 support to end users via phone, email and in person, for all onsite network and server/storage infrastructure related issues
  • Are experienced troubleshooting a variety of devices including desktops, laptops, VoIP phones, smartphones, mobile devices, and other peripherals
  • Are experienced with creating and modifying user and email accounts in Active Directory and Exchange, on-premises and in Office 365; assisting with onboarding new employees
  • Have experience configuring and troubleshooting legacy and newer workstations and laptops hardware (Motherboards, Hard Drives, Ram, Video Cards, etc.) and administering and repairing printer equipment; MFP, stand-alone printers, wide format printers…This role might be for you!

As the ideal candidate you posses exceptional customer service skills and have an excellent command of the English language (both written and oral).   You pride yourself on your excellent problem-solving skills and ability to visualize a problem or situation and think abstractly to solve it.


  • Are authorized to work in Canada (e.g. Canadian citizenship or permanent residency status) and able to obtain DND related security clearance (secret level requires 10 year review of history/records)
  • Have a Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience
  • Have a minimum 5 years of experience in Corporate IT or Help Desk (required)
  • Are ITIL Foundations certified (considered an asset)
  • MCP/MCSA, A+ or Network+ certification is considered an asset
  • Have created and maintained clear technical documentation, led and coordinated Help Desk and Networking related Projects and created, maintained and updated assets inventory

If you are interested in working for a well-established, aviation services industry leader and being part of a team where employees enjoy a rewarding and friendly work environment make sure to contact us today!

Submit your resume today and make sure to also connect with Miriam Sherris on Linkedin, LIKE Miriam Sherris Recruiting on Facebook and  follow Miriam Sherris on Twitter

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