Senior Helpdesk Support Technician, Tier 1 and 2 (move to Okanagan, BC required)

Our client is seeking a full-time, permanent Senior Helpdesk Support Technician, Tier 1 and 2 with a minimum of 5 years experience, in a Corporate IT environment, providing support to at least 250+ end users for legacy and newer desktops, laptops, phones, mobile devices and network infrastructure related issues. The successful candidate will be based in Kelowna, B.C. (this is not a remote position). Some relocation assistance can be considered.

How can you stand out? Well, If You…

  • Have a minimum of 5 years corporate IT level helpdesk experience providing Tier 1 and 2 support to end users via phone, email and in person, for all onsite network and server/storage infrastructure related issues
  • Are experienced with configuring and troubleshooting a variety of devices including legacy and newer desktops, laptops, VoIP phones, smartphones, mobile devices, and other peripherals
  • Are experienced with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Active Directory, Windows 8, Windows 10, Microsoft Exchange, Office 365; Office2016, Access, Visio, Adobe Suite, etc.)
  • Have experience with installing, configuring and troubleshooting Networking equipment (Cabling, Switches, Routers, Wi-Fi and Wireless Networking equipment)…This role might be for you!

As the ideal candidate you possess exceptional customer service skills and have an excellent command of the English language (both written and oral). You pride yourself on your excellent problem-solving skills and ability to visualize a problem or situation and think abstractly to solve it.


  • Are authorized to work in Canada (e.g. Canadian citizenship or permanent residency status) and have at least 2 years of verifiable Canadian work experience, which is required to be able to obtain DND related security clearance (secret level requires 10 year review of history/records)
  • Have a Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience
  • Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)
  • Are ITIL Foundations certified (considered an asset)
  • MCP/MCSA, A+ or Network+ certification is considered an asset
  • Must be able to participate in on call rotation

If you are interested in working for a well-established, aviation services industry leader and being part of a team where employees enjoy a rewarding and friendly work environment make sure to contact us today!

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